Returns & Exchanges

At Divoom International, we want you to be completely satisfied with your pixel art gadgets and audio gear. If you are not happy with your purchase, we offer a 30-day return policy for items in their original condition and packaging.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original box, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package via a trackable courier service to our designated international processing center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 7-10 business days.